VIP Elite Coaching Terms & Conditions
1. Definition of Services
Rockant, Inc. (dba Team Lawless) provides one-on-one telephone-based, in-person coaching and consulting services as indicated in the product description you are purchasing or have purchased.
Team Lawless also sells 3rd party products, such as, but not limited to, personality and strengths assessments, workshops, publications, etc. These 3rd party products may be sold individually or as part of a coaching or consulting package.
2. Nature of the Relationship
Team Lawless and its Coaches offer educational services. These sessions are coaching sessions for your planning, education and motivation. Team Lawless represents that these coaching sessions are not psychological counselling, relationship counselling, financial advising, estate planning nor any other type of counselling or therapy sessions.
Team Lawless Coaches are not financial advisors nor are they brokers/dealers. No content provided by either the coaching or the coaching course materials is intended as financial advice, and Team Lawless does not recommend any particular investment. If you feel you need professional counselling or therapy, it is your responsibility to seek the help of a licensed professional.
From time to time your coaching calls may be monitored or recorded as part of our on-going quality process and training for the coaches.
3. Cancellation Policy
If you decide to cancel your coaching Agreement, you must provide written notice to your assigned Coach, stating the reasons that you have chosen to cancel.
Cancellation of 3rd party products is subject to cancellation policies as determined by our respective business partners.
Assigned Coach. When purchasing a coaching program, you are not purchasing the services of an individual coach. The assigned coach may not be available to conduct any one or all sessions in which case another coach will be assigned. You are not entitled to a refund if the originally appointed coach is not available.
Account Activity. From the date of the execution of a Coaching Agreement, you have 10 days to complete and submit your client enrolment form to Team Lawless. Upon Team Lawless’s receipt of your complete client enrolment form, you have 20 days to complete your first coaching session. If (i) you fail to complete your client enrolment form and/or your first coaching session within 30 days, or (ii) you fail to attend any coaching sessions for at least 60 consecutive days, or (iii) you do not make your monthly payment (if any) by the agreed upon dates of your coaching sessions and after 30 days you do not make your payments to bring your account current, then Team Lawless shall have the right to cancel your Agreement, and you will be subject to liquidated damages.
Expiration Date. You have a 30-day grace period at the end of your Agreement to complete all coaching sessions outlined in your Coaching Agreement. If the Coaching Agreement reverts to a monthly payment, then once all sessions are complete, or at the end of the 30-day grace period, whichever is sooner, if you do not sign up for an additional contract term, then the Agreement automatically will revert to a month to month contract.
4. Missed and Rescheduled Sessions
Remote sessions. You will contact your Coach at agreed upon times, by calling a number, which will be provided to you, and you will be responsible for the telephone charges.
Face to face sessions. You will meet with your Coach at agreed upon times, and locations.
If you miss your regularly scheduled call or face to face meeting for any reason, without giving 24 hours notice, the call/meeting will be considered a completed session and will not be replaced by your Personal Coach.
If you are late in making your scheduled call/meeting, the coaching session will end at its regularly scheduled time, irrespective of the length of the call/meeting, and will be considered a completed session.
5. General Provisions
You acknowledge that you are not relying upon any warranties, promises, guarantees or representations made by Team Lawless or anyone acting or claiming to act on behalf of Team Lawless unless it is in writing and made a part of your Agreement.
Subject to Change. Dates and times of sessions will be determined by Coach availability.
Coaching Agreements may not be assigned to another individual or entity.
You agree to indemnify and hold harmless Team Lawless, and affiliated companies, their officers, directors and employees from any and all claims, demands, suits, expenses, costs, judgments or other charges incurred by you as a result of your choice to participate in these coaching sessions as outlined by this Agreement. You will not hold Team Lawless or its Coaches or other employees responsible for any negligent actions or adverse results, whether known or unknown, that you may incur or suffer as a result of the coaching sessions you receive.
Any controversy between you and Team Lawless arising out of, in connection with or related to this Agreement shall be submitted to final, binding and conclusive arbitration. The arbitration shall be administered by JAMS pursuant to the JAMS Arbitration Rules and Procedures then in effect. Any arbitration shall be held in Rockville, Maryland and the laws of Maryland shall govern this Agreement.